DOES THE MYSTIC THEATRE HAVE FOOD AND A BAR?
There is a full premium bar in the lobby of the theatre which opens up for service from the lobby and the inside of the theatre (however during sit-down or quieter shows only the lobby side is open).
Food is available for take-out from McNears, our restaurant right next door, and can be brought into the theatre to enjoy.
CAN I BRING MY CAMERA INTO THE MYSTIC?
At load-in our hospitality manager checks in with the band to find out what the band’s policy on photography is. Our entire security and door staff is notified of this policy so that they may enforce it. Some bands say absolutely no cameras while others just want no flash photography. We suggest that you ask the door staff upon entering the theatre regarding the bands policy.
WHAT DO YOU OFFER FOR SPECIAL NEEDS PATRONS?
The Mystic makes every effort to accommodate the needs of our diverse patrons. If you have special needs, please let us know so we can ensure accommodations are available. Typically, these services can include interpreters for the deaf and access in getting around the Mystic for those with limited mobility. If you have mobility issues or require ada seating please let us know 15 minutes before doors open and we will allow you early entrance to the show, and assistance as needed.
For those who need sign language interpreters, we need to know in advance to make the arrangements; alternatively, we’ll be glad to work with you to get your usual interpreter access. We need at least three weeks advance notice to accommodate for a sign language interpreter.
I WANT TO RENT THE MYSTIC THEATRE FOR A PRIVATE EVENT. HOW DO I GO ABOUT DOING THAT?
If you are interested in having a private event (wedding reception, class reunion, meeting, expo, etc) and you would like to speak to our event’s coordinator please email MysticShennon@gmail.com with your date request and event information and we will do our best to accommodate.
WHERE CAN I BUY TICKETS?
Tickets are available online at mystictheatre.com. These tickets will be Print-at-Home/mobile. Tickets are also available to purchase in person from the bar at McNears for shows within 3 weeks of the show date. A limited number of tickets are sometimes available at the door, but advance purchase is recommended as shows frequently sell out.
CAN I GET TICKETS TO SOLD OUT SHOWS?
Yes, our official tickets exchange powered by Lyte allows our fans request tickets after a show sells out without getting overcharged or risk getting fake tickets.
WHAT IF I CAN’T MAKE THE SHOW?
For sold out shows we’ve partnered with Lyte so fans can instantly return their passes and other fans can buy them at a fair price. See which shows you can return tickets here.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept cash and credit card. (Visa, Mastercard, Discover)
CAN I KEEP MY TICKET STUB?
Yes, you may request a ticket stub on your way out after the show has ended.
CAN I GET A REFUND FOR A TICKET I PURCHASED?
We are sorry but unless a show is cancelled, we do not issue refunds, returns or exchanges on purchased tickets.