FAQ

DOES THE MYSTIC THEATRE HAVE FOOD AND A BAR?

There is a full premium bar in the lobby of the theatre which opens up for service from the lobby and the inside of the theatre (however during sit-down or quieter shows only the lobby side is open).

Food is available in the Mystic Theatre. We suggest that you secure a seat in the theatre before ordering food as it can be difficult to eat standing up!

CAN I BRING MY CAMERA INTO THE MYSTIC?

At load-in our hospitality manager checks in with the band’s tour manager to find out what the band’s policy on photography is. Our entire security and door staff is notified of this policy so that they may enforce it. Some bands say absolutely no cameras while others say cameras are okay, just no flash photography. We suggest that you ask the door staff upon entering the theatre as to whether or not you may take pictures. This way you will not have to deal with it during the show.

WHAT DO YOU OFFER FOR SPECIAL NEEDS PATRONS?

The Mystic makes every effort to accommodate the needs of our diverse patrons. If you have special needs, please let us know so we can ensure accommodations are available. Typically, these services can include interpreters for the deaf and access in getting around the Mystic for those with limited mobility.

For those who need sign language interpreters, we need to know in advance to make the arrangements; alternatively, we’ll be glad to work with you to get your usual interpreter access. We would need at least three weeks advance notice to accommodate.

I WANT TO RENT THE MYSTIC THEATRE FOR A PRIVATE EVENT. HOW DO I GO ABOUT DOING THAT?

If you are having a private event (wedding reception, class reunion, meeting, expo, etc) and you would like to speak to our event’s coordinator, you can call 510.350.8896 or email and speak to Casey Smith.

If you are a promoter and are interested in renting the Mystic for your own production, you will need to call 510.350.8896 or email and speak to Casey Smith.

WHERE CAN I BUY TICKETS?

Tickets are available online at mystictheatre.com, eventbrite.com, and directly through the Mystic Facebook page. These tickets will be Print-at-Home or Will Call pick up. Tickets are also available to purchase directly from the club during business hours. A limited number of tickets are sometimes available at the door, but advance purchase is recommended as shows frequently sell out.

HOW CAN I PICK UP MY WILL CALL TICKETS

Tickets set to Will Call can be picked up at the Mystic box office. A valid photo ID is required. Only the original purchaser can pick up the tickets.

If you are not able to attend the event, or purchasing tickets for someone else, you will need to provide a photocopy of your ID with a written release of the tickets. The release must be signed by the original purchaser of the tickets and include the name of the person picking up the tickets. All rules for Will Call pickup apply to the person to whom the tickets were transferred.

CAN I GET TICKETS TO SOLD OUT SHOWS?

Yes, our OFFICIAL TICKET EXCHANGE powered by Lyte allows our fans request tickets after a show sells out without getting overcharged or risk getting fake tickets. See how the exchange works

WHAT IF I CAN’T MAKE THE SHOW?

For sold out shows we’ve partnered with Lyte so fans can instantly return their passes and other fans can buy them at a fair price. See which shows you can return tickets here.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept cash and credit card. (Visa, Mastercard, Discover)

CAN I KEEP MY TICKET STUB?

Yes, you may request a ticket stub on your way out after the show has ended.

CAN I GET A REFUND FOR A TICKET I PURCHASED?

We are sorry but unless a show is cancelled, we do not issue refunds, returns or exchanges on purchased tickets.